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Returns & Refunds

Return Policy for refunds:
You may return any item(s) that you have purchased from to:
522 Wings Circle
Sunrise Beach, MO 65079

If you are returning any item(s) that are less than 75% full as defective, unfortunately we will not be able to fulfill your request for a refund.

Please include the following information:

A copy of your invoice you received when you received your order. If you don't have the invoice, then please include a note with your order number, the name on the order, the address the order was shipped to, the e-mail address used for the order and a phone number to contact you if needed. If any replacement item(s) were sent out to you, a refund will not be issued unless the original item(s) and the replacement item(s) are returned within our warranty. If the item(s) returned meet the requirements, your refund will be issued by the same method of payment you used to purchase the item(s) less any original shipping and handling cost unless, your request was made after the first 90 days of your purchase, it would then be refunded by check.

Warranty information:
Please note that we have a 180 day warranty on item(s) purchased from and any request made after the warranty has expired unfortunately will not be fulfilled. The warranty starts from the original ship date. Warranty for any replacement item(s) is continued from the original warranty and does not start anew. Please note: PrintPal, Inc. is not a whole seller. If you intend to purchase item(s) from PrintPal, Inc and re-sell them, the item(s) purchased will hold no warranty, no cash value and will be considered to be "As Is".

White plastic bag(s):
If you received any white plastic bags in your original order, please do not use those for returning any item(s) for a refund or exchange. Those bags are intended for donation purposes only and are not received in our Return Department.

Replacement Policy:
If we replace any item(s) within our normal warranty period, we will provide a pre-paid postage return mailer or return service label for you to return the item(s) we replace for you for reason of defective, damaged or wrong. We require for you to return the original item(s) that we replaced in the return mailer or by using the return service label provided within 14 business days from the date of receipt of the replaced item(s). You are responsible for the drop off of the return mailer at the Post Office or the return service label at your nearest UPS drop-off location containing the defective/damaged/wrong merchandise. A Customer Support Representative will contact you if we do not receive the original item(s) back within the specified time frame to simply remind you that we have yet to receive the item(s) back. We reserve the right to debit your account if we do not receive the original item(s) back within 30 mailing days of the ship date of the replacement order for the replacement item(s). If we debit your account and you then return the original item(s) we will promptly credit your account for the additional amount debited, only if the original item(s) is returned within the normal warranty and meets all of the specific requirements listed on this page. Any item(s) we replace carries the remainder of the original warranty; the warranty for replaced item(s) does not start a new warranty period. (Replacement(s) sent to Canadian customers unfortunately will not be provided a return mailer or return service label for returning original item(s) due to issues beyond our control. We apologize for any inconvenience this may cause. You will need to send back the original item(s) to our address listed above on this page within the time frame specified under our replacement policy or you may call our Customer Support Department for more information if needed).

Return Policy for exchanges:
If you would like an exchange, the item(s) returned will need to be unopened/unused and within warranty. You will also need to include the model of your printer, the part number(s) and the quantity of the item(s) that you would like. If there is a difference in the cost and the original order was paid by a check or money order, please send a check or money order for the difference. If your original order was paid by credit card please include the credit card number, expiration date and your authorization to charge your credit card the difference. If the difference indicates that we owe you a credit, then the credit will be processed using the same method of payment used on the original order. Please note that the exchange process is longer than the refund process and may take up to five business days to complete. If you do not include the required information with your return you will be contacted by one of our Customer Support Representatives.

Return shipping cost:
In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange.

*Please include the information requested above with your return, so we can process your request as quickly as possible. It usually takes 24-48 hours, once the package is received in our office, to process your request. If your order was paid by credit card and the refund is processed within the first 90 days of the purchase you will receive an e-mail confirmation once the refund is processed. If your order is paid by check or money order, unfortunately you will not receive an e-mail confirmation. We apologize for any inconvenience this may have caused. Thank you and if you have any other questions or concerns please contact our Customer Support Department toll free at (888) 772-1361 to further assist you. Thank you.