You may return any item(s) that
you have purchased from PrintPal.com to:
PrintPal.com
522 Wings Circle
Sunrise Beach, MO 65079
If you are returning any item(s) that are less than 75% full as defective,
unfortunately we will not be able to fulfill your request for a refund.
Please include the following information:
A copy of your invoice you received when you received your order. If you don't
have the invoice, then please include a note with your order number, the name
on the order, the address the order was shipped to, the e-mail address used
for the order and a phone number to contact you if needed. If any replacement
item(s) were sent out to you, a refund will not be issued unless the original
item(s) and the replacement item(s) are returned within our warranty. If the
item(s) returned meet the requirements, your refund will be issued by the same
method of payment you used to purchase the item(s) less any original shipping
and handling cost unless, your request was made after the first 90 days of
your purchase, it would then be refunded by check.
Warranty
information: Please note that we have a 180
day warranty on item(s) purchased from PrintPal.com and any request made after
the warranty has expired unfortunately will not be fulfilled. The warranty
starts from the original ship date. Warranty for any replacement item(s) is
continued from the original warranty and does not start anew.
Please note: PrintPal, Inc. is
not a whole seller. If you intend to purchase item(s) from PrintPal, Inc and
re-sell them, the item(s) purchased will hold no warranty, no cash value and
will be considered to be "As Is".
White plastic bag(s): If you received any white plastic
bags in your original order, please do not use those for returning any item(s)
for a refund or exchange. Those bags are intended for donation purposes only
and are not received in our Return Department.
Replacement Policy: If we replace any item(s) within
our normal warranty period, we will provide a pre-paid postage return mailer
or return service label for you to return the item(s) we replace for you for
reason of defective, damaged or wrong. We require for you to return the
original item(s) that we replaced in the return mailer or by using the return
service label provided within 14 business days from the date of receipt of the
replaced item(s). You are responsible for the drop off of the return mailer at
the Post Office or the return service label at your nearest UPS drop-off
location containing the defective/damaged/wrong merchandise. A Customer
Support Representative will contact you if we do not receive the original
item(s) back within the specified time frame to simply remind you that we have
yet to receive the item(s) back. We reserve the right to debit your account if
we do not receive the original item(s) back within 30 mailing days of the ship
date of the replacement order for the replacement item(s). If we debit your
account and you then return the original item(s) we will promptly credit your
account for the additional amount debited, only if the original item(s) is
returned within the normal warranty and meets all of the specific requirements
listed on this page. Any item(s) we replace carries the remainder of the
original warranty; the warranty for replaced item(s) does not start a new
warranty period. (Replacement(s)
sent to Canadian customers unfortunately will not be provided a return mailer
or return service label for returning original item(s) due to issues beyond
our control. We apologize for any inconvenience this may cause. You will need
to send back the original item(s) to our address listed above on this page
within the time frame specified under our replacement policy or you may call
our Customer Support Department for more information if needed).
Return Policy for
exchanges: If you would like an exchange,
the item(s) returned will need to be unopened/unused and within warranty. You
will also need to include the model of your printer, the part number(s) and
the quantity of the item(s) that you would like. If there is a difference in
the cost and the original order was paid by a check or money order, please
send a check or money order for the difference. If your original order was
paid by credit card please include the credit card number, expiration date and
your authorization to charge your credit card the difference. If the
difference indicates that we owe you a credit, then the credit will be
processed using the same method of payment used on the original order. Please
note that the exchange process is longer than the refund process and may take
up to five business days to complete. If you do not include the required
information with your return you will be contacted by one of our Customer
Support Representatives.
Return shipping
cost: In order to keep our prices low
and competitive we are unable to issue a refund for any return postage. You
will be responsible to return any item(s) back to us at your cost for us to
process your request for either a refund or exchange.
*Please include the information requested above with your return, so we can
process your request as quickly as possible. It usually takes 24-48 hours,
once the package is received in our office, to process your request. If your
order was paid by credit card and the refund is processed within the first 90
days of the purchase you will receive an e-mail confirmation once the refund
is processed. If your order is paid by check or money order, unfortunately you
will not receive an e-mail confirmation. We apologize for any inconvenience
this may have caused. Thank you and if you have any other questions or
concerns please contact our Customer Support Department toll free at (888)
772-1361 to further assist you. Thank you.
