0 item(s) $0

FAQ



Frequently Asked Questions

Ordering

  1. How do I purchase a cartridge online?
  2. Can I order by check or fax?
  3. How much is shipping? How long will it take?
  4. Do you accept orders outside the U.S.?
  5. How much is shipping to Canada?
  6. What credit cards to you accept?
  7. I accidentally ordered the incorrect cartridge, what do I do now?
  8. Is this site secure?

Products

Cartridges & Toners

  1. What's the difference between OEM, Compatible and Remanufactured Cartridges?

  2. Are your products money-back guaranteed?
  3. How can I tell what cartridges to buy for my printer?
  4. I can't find my printer listed.

Warranties & Returns

  1. Warranty for Recycled Cartridges
  2. Return of Recycled Cartridges – General Information

    Miscellaneous

    Contact


    Ordering

    1. How do I purchase a cartridge online?
      Select your brand. The rest is self-explanatory.

       
    2. Can I order by check or fax?
      Yes, we accept orders by mail and fax. Just add any item you wish to purchase to the shopping cart.  When prompted to select payment, choose, "Order by Check/Money Order through Postal Mail"  OR "Order by Credit Card using FAX".
       
    3. How much is shipping? How long will it take?
      Shipping and handling charges are a flat rate of $2.95. However, if you order $25 or more of our products, the shipping and handling is Free! Orders take between 3-6 business days. More information is provided at free_shipping.html
       
    4. Do you accept orders outside the U.S.?
      We do not accept international orders except for Canada.
       
    5. How Much is shipping to Canada?
      Shipping and handling charges to Canada start at a rate of $7.95 and increase based on weight.  Orders take between 4-8 business days. More information is provided at
      shipping.html

       
    6. What credit cards to you accept?
      We accept Visa, MasterCard, American Express and Discover Card.
       
    7. I accidentally ordered the incorrect cartridge, what do I do now?
      Please call us at (888) 772-1361.
       
    8. Is this site secure?
      The goal of Americart security is to achieve one thing: Deliver credit card information from the customer to the merchant with the minimum possibility of exposure to prying eyes. Our primary tool for this is the utilization of secure data encryption. We encrypt the information between the customer and the cart, and then you retrieve credit card information the same way. Although orders are emailed to you in the clear, we strip off the credit card number, which you then retrieve through your secure browser, thus completing the secure path.

      Once you reach the shopping cart check out, you will notice the "lock" symbol on the lower right hand corner of your screen. This indicates that the personal information you provide us for your order remains private and secure. In no way do we provide or sell any of your information to any other organization for any reason. All of your information remains internal for your privacy and protection. We value your business and stand behind "customer privacy and security".
       

      RETURN TO TOP

    Products

    Cartridges & Toners

    1. What's the difference between OEM, Compatible and Remanufactured Cartridges?

      -> OEM Cartridges:
      OEM is an abbreviation for Original Equipment Manufacturer. These manufacturers produce the replacement ink or toner for copiers or printers and normally will put the manufacturer's name on the product, such as Canon, IBM, Sharp, Lexmark, Brother, Epson, etc.

      -> Compatible Cartridges:
      Generic cartridges are specially manufactured to meet or exceed OEM (Original Equipment Manufacturer) specifications and high standards of quality and reliability and offer high-quality printing results. Manufactured 100% brand new, containing only new components, they are an economical alternative to expensive name-brand cartridges and supplies, and allow for big savings over brand-name cartridges and supplies. The use of Generic replacement cartridges does not void Printer Warranty, which is proven by the following US Congress New Legislation!

      -> Remanufactured Cartridges:
      Remanufactured cartridges have been recycled to meet or exceed OEM (Original Equipment Manufacturer) specifications. The recycling and reprocessing process involves disassembling, inspecting, cleaning, replacing worn parts, reassembling, and filling the toner or ink. Once the remanufacturing process is complete, the cartridge is then print tested, sealed, and packaged for resale.

      Will using Compatible/Remanufactured cartridges void the warranty of my printer?
      No, the use of Compatible/Remanufactured replacement cartridges does not void your Printers Warranty, which is proven by the following US Congress New Legislation!

      MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
      United States Code Annotated
      Title 15 Commerce and Trade
      Chapter 50 Consumer Product Warranties
      15 Section 2302

      “(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:

      1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

      2) the Commission finds that such a waiver is in the public interest.”

      This is your lifesaver for purchasing your inkjet cartridges at wholesale prices. Under no circumstances may any company or associate, salesperson or service technician deny you service or warranty work that would otherwise be covered under the warranty program.

    2. Are your products money-back guaranteed?
      Yes, we offer a 100% satisfaction guarantee. More information is provided at guarantee.html
       
    3. How can I tell what cartridges to buy for my printer?
      Look through our product line and find the name of your printer.
      Click on the following links to begin: Cartridges for Apple, Brother, Canon, Compaq, Epson, HP, Lexmark, Xerox & Others.
       
    4. I can't find my printer listed.
      Email us at mailto:info@printpal.com?subject=I Can't Find My Printer!

        RETURN TO TOP

    WARRANTY & RETURNS

    1. Warranty for Recycled Cartridges
      Any item purchased from Printpal.com is covered by a 180-Day Warranty and must be returned within 30 days of the expiration of the Warranty.  Warranty limited to recycled products only and does not apply to repairs, cleaning, or other expenses.
       

    2. Return of Recycled Cartridges – General Information
      Cartridges which develop problems may be returned subject to the following general conditions” 1) Cartridges which are more than 75% used may not be returned as defective.  2) Cartridges, which are tampered with after receipt, may not be returned.
       

    All ink jet cartridges will “wear out” eventually.  If your cartridge is found to be unserviceable, it will not be replaced.

     

    Miscellaneous
     

    1. How can I tell my friends about Printpal?
      You can tell your friends about Printpal.com by following this link.

      RETURN TO TOP

    Contact

    1. How can I contact Printpal?
      You can contact us at info@printpal.com.
       
    2. Can I call you?
      If you would like
      you can call us toll free at
       
      Toll Free: 888-772-1361
      International: 541-664-9330
      Fax: 541-716-4987

RETURN TO TOP