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Frequently Asked Questions
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Ordering
- How do I purchase a cartridge
online?
- Can
I order by check or fax?
- How
much is shipping? How long will it
take?
- Do
you accept orders outside the U.S.?
- How
much is shipping to Canada?
- What
credit cards to you accept?
- I accidentally ordered the incorrect
cartridge, what do I do now?
- Is this site secure?
Products
Cartridges & Toners
-
What's
the difference between OEM, Compatible and Remanufactured
Cartridges?
- Are your products money-back
guaranteed?
- How can I tell what cartridges to buy for
my printer?
- I
can't find my printer listed.
Warranties &
Returns
- Warranty
for Recycled Cartridges
- Return
of Recycled Cartridges – General
Information
- Procedure
for the Return of Defective Recycled
Cartridges
Miscellaneous
Contact
Ordering
- How do I
purchase a cartridge online?
Select your brand. The rest is
self-explanatory.
- Can I
order by check or fax?
Yes, we accept orders by
mail and fax. Just add any item you wish to purchase to the
shopping cart. When prompted to select payment,
choose, "Order by
Check/Money Order through Postal Mail" OR "Order by Credit Card using
FAX".
- How much
is shipping? How long will it take?
Shipping and handling charges are a flat rate of
$2.95. However, if you order $25 or more of our
products, the shipping and handling is Free! Orders take
between 3-6 business days. More information is provided at
free_shipping.html
- Do you accept
orders outside the U.S.?
We do not accept international
orders except for Canada.
- How Much is shipping
to Canada?
Shipping and handling charges to
Canada start at a rate of $7.95 and increase based on weight. Orders take between
4-8 business days. More information is provided at
shipping.html
- What credit cards to
you accept?
We accept Visa, MasterCard,
American Express and Discover Card.
- I accidentally ordered the incorrect
cartridge, what do I do now?
Please call us at (888)
772-1361.
- Is this site
secure?
The goal of Americart security is to
achieve one thing: Deliver credit card information from the
customer to the merchant with the minimum possibility of
exposure to prying eyes. Our primary tool for this is the
utilization of secure data encryption. We encrypt the
information between the customer and the cart, and then you
retrieve credit card information the same way. Although
orders are emailed to you in the clear, we strip off the
credit card number, which you then retrieve through your
secure browser, thus completing the secure
path.
Once you reach the shopping cart check out, you will notice the "lock" symbol on the lower right hand corner of your screen. This indicates that the personal information you provide us for your order remains private and secure. In no way do we provide or sell any of your information to any other organization for any reason. All of your information remains internal for your privacy and protection. We value your business and stand behind "customer privacy and security".
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Products
Cartridges &
Toners
- What's
the difference between OEM, Compatible and Remanufactured
Cartridges?
-> OEM
Cartridges:
OEM is an abbreviation for Original
Equipment Manufacturer. These manufacturers produce the
replacement ink or toner for copiers or printers and
normally will put the manufacturer's name on the product,
such as Canon, IBM, Sharp, Lexmark, Brother, Epson,
etc.
-> Compatible Cartridges:
Generic
cartridges are specially manufactured to meet or exceed OEM
(Original Equipment Manufacturer) specifications and high
standards of quality and reliability and offer high-quality
printing results. Manufactured 100% brand new, containing
only new components, they are an economical alternative to
expensive name-brand cartridges and supplies, and allow for
big savings over brand-name cartridges and supplies. The use
of Generic replacement cartridges does not void Printer
Warranty, which is proven by the following US Congress New
Legislation!
-> Remanufactured
Cartridges:
Remanufactured cartridges have been
recycled to meet or exceed OEM (Original Equipment
Manufacturer) specifications. The recycling and reprocessing
process involves disassembling, inspecting, cleaning,
replacing worn parts, reassembling, and filling the toner or
ink. Once the remanufacturing process is complete, the
cartridge is then print tested, sealed, and packaged for
resale.
Will using
Compatible/Remanufactured cartridges void the warranty of
my printer?
No, the use of
Compatible/Remanufactured replacement cartridges does not
void your Printers Warranty, which is proven by the
following US Congress New Legislation!
MAGNUSON-MOSS WARRANTY
IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer
Product Warranties
15 Section 2302
“(c) No
warrantor of a consumer product may condition his written
or implied warranty of such product on the consumer's
using, in connection with such product, any article or
service (other than article or service provided without
charge under the terms of the warranty) which is
identified by brand, trade or corporate name; except that
the prohibition of this subsection be waived by the
commission if:
1) The warrantor satisfies the
Commission that the warranted product will function
properly only if the article or service so identified is
used in connection with the warranted product, and
2) the Commission finds that such a waiver is in
the public interest.”
This is your lifesaver for
purchasing your inkjet cartridges at wholesale prices.
Under no circumstances may any company or associate,
salesperson or service technician deny you service or
warranty work that would otherwise be covered under the
warranty program.
- Are your products money-back
guaranteed?
Yes, we offer a 100%
satisfaction guarantee. More information is provided at guarantee.html
- How can I tell what cartridges to buy for my
printer?
Look through our product line
and find the name of your printer.
Click on the
following links to begin: Cartridges for Apple, Brother, Canon, Compaq, Epson, HP, Lexmark, Xerox & Others.
- I can't find my
printer listed.
Email us at mailto:info@printpal.com?subject=I
Can't Find My Printer!
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WARRANTY & RETURNS
-
Warranty for
Recycled Cartridges
Any item purchased from Printpal.com is covered
by a 180-Day Warranty and must be returned within 30 days
of the expiration of the Warranty. Warranty limited
to recycled products only and does not apply to repairs,
cleaning, or other expenses.
-
Return
of Recycled Cartridges – General
Information
Cartridges which develop problems
may be returned subject to the following general
conditions” 1) Cartridges which are more than 75% used may
not be returned as defective. 2) Cartridges, which
are tampered with after receipt, may not be
returned.
-
Procedure
for the Return of Defective Recycled
Cartridges
Return your defective cartridges
as “defective.” If you use a large cartridge style
that will not fit in a JetPak Mailer, contact your dealer
for a “Return Mailer.” Return Mailers will be sent
only to the individual or company originally mailing the
JetPak for processing. Upon receipt, the returned
cartridge will be inspected and tested. If it is
found to be serviceable, it will be repackaged and
returned. If the cartridge is found defective and
meets all other warranty conditions, you will receive a
certificate to recycle another cartridge at no
charge. Certificates may be used to send an “extra”
cartridge in any future
mailer.
All ink jet cartridges will “wear out”
eventually. If your cartridge is found to be
unserviceable, it will not be
replaced.
Miscellaneous
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